Installing BlackBerry Enterprise Server Express for Lotus Domino

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BES Express for Lotus Domino

The BlackBerry Enterprise Server Express Edition offers businesses the ability to enable their staff to use BlackBerry devices to receive push-based email, contact and calendar data from an existing Lotus Domino installation, version 8.0.2 or later.

A free download from the BlackBerry web site, the solution is not limited to any set number of users and requires only that users have a BlackBerry data tariff on their SIM card with their network operator.
A 10,000 user CAL is supplied with the download by default.

Features

BES Express is based on the full BES 5.0.1 MR1 product code, and as such offers much (but not all) of the same functionality:

  • Web-based administration
  • 6 pre-defined administrative roles
  • BlackBerry Web Desktop
  • Over 35 IT policies for device management (see below), including device wipe
  • HTML email support
  • Flag emails for follow-up
  • Mail folder management
  • Remote email search
  • Set out of office status and message
  • Forward calendar appointments
  • Open attachments in calendar appointments
  • Free / Busy lookup
  • Remote file access
  • Support for audio (AWE, WAV, MP3, WMA) files

The following features are NOT available in BES Express:

  • Cradle-less enterprise activation (when used with the BIS tariff on client devices)
  • Ability to define multiple administrative roles
  • BlackBerry Monitoring Service
  • BlackBerry Enterprise Transporter Tool
  • High Availability deployment options
  • Support for BlackBerry Mobile Voice System (MVS)
  • Support for enterprise instant messaging and social networking integration

System Requirements

Operating System

  • Windows Server 2003 SP2 (32-bit or 64-bit)
  • Windows Server 2003 R2 SP2 (32-bit or 4-bit)
  • Windows Server 2008 SP2 (32-bit or 64-bit)
  • Windows Server 2008 R2

IBM Lotus Domino environment

  • IBM Lotus Domino 8.0.2 with a primary Domino directory
  • IBM Lotus Domino 8.5.1 with a primary Domino directory
  • IBM Lotus Domino 8.5.2 with a primary Domino directory

    All Domino installations must be 32-bit even if they are running on a 64-bit operating system

Hardware

    (Up to 200 users)
  • Two processors, 2.0GHz Intel Xeon
  • 3GB memory
  • 2 HDDs, RAID 1

    (Up to 500 users)

  • Two processors, 2.8GHz Intel Xeon
  • 3GB memory
  • 2 HDDs, RAID 1+0

    (Up to 1000 users)

  • Single processor, 3.0 GHz or two processors, 1.6GHz Intel Xeon
  • 4GB memory
  • 4 HDDs, RAID 1+0

Database

Any of the following database management systems are supported:

  • Microsoft SQL Server 2005 SP3 (32-bit or 64-bit)
  • Microsoft SQL Server 2005 Express Edition SP3
  • Microsoft SQL Server 2008 SP1 (32-bit or 64-bit)
  • Microsoft SQL Server 2008 Express Edition SP1 (32-bit or 64-bit)
  • Microsoft SQL Server 2008 R2 (32-bit or 64-bit)

Miscellaneous

In order to provide support for audio attachments, Windows Media Player 9 or later is required on the BES.

Internet Explorer 6 or later is required to access the web administration console.

Firewall

The BES requires outbound-initiated, bi-directional access to the Internet on TCP port 3101 as well as access to DNS.

Preparing a Lotus Domino environment

Prior to installing the BES Express software onto the Domino server, an administrative group must be created called "BlackBerry Admins" within the Domino Administrator console.
This group should contain the LocalDomainServers group as well as any other users that you may wish to grant administrative access to the BES.

Launch the Domino Administrator and browse to People & Groups --> Groups:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Select the option to Add Group and assign the following permissions:

  • Name - BlackBerryAdmins
  • Group Type - Access Control List Only
  • Description - Users who can add, delete and change settings for BlackBerry device users
  • Members - LocalDomainServers (and any other groups or users who might administer the BES)

Installing BlackBerry Enterprise Server Express for Lotus Domino

Save group, which will now be listed:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Now browse to the Configuration tab and edit the Server Document. On the Basics tab edit the field named "Sign or run unrestricted methods and operations". Set the membership of the field to the LocalDomainServers group:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Your Domino environment is now prepared.

Installing the BlackBerry Enterprise Server Express software

Log into the server using an account with administrative rights on the server - the user account used to install the BES software is the account that the BlackBerry services will run as.

Launch the BES Express installer, you will be prompted to confirm your installation language:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click OK, you will be prompted to confirm that you have logged in using a suitable user account:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click Continue. If the Domino server is running, you will be prompted to stop it for the duration of the BES installation:

Installing BlackBerry Enterprise Server Express for Lotus Domino

The installer will then launch:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Read the license agreement for your region and select the option to accept if you agree to the terms and conditions. Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Select the option to Create a configuration database. Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Select the components you wish to install and click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Verify that all prerequisite checks pass and click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Unless you are using a separate Microsoft SQL server, select the option to install SQL Server Express Edition locally. NOTE if you are using a separate SQL server, read the documentation for instructions on how to create and configure the database.
Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Enter in the password for the administrative user account and enter in a friendly name for the BES server to identify it. Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Verify your installation selections and click Install to begin the installation process.

This process may take a few minutes to complete depending on the spec of your hardware. Once complete, you will be prompted to restart the server:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Once rebooted, the installation process will resume automatically (there is no need to stop the Domino server at this stage if it has restarted automatically):

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

You will be prompted to create the configuration database, click Yes. Once complete, click OK:

Installing BlackBerry Enterprise Server Express for Lotus Domino

The following screen will be displayed:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Enter in your CAL and SRP key information. You will have received these via email when you registered for the BES Express software download.

Verify that the server has outbound Internet access on TCP port 3101:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click OK and then Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Enter in a name for the BlackBerry Administration Service web application pool as well as a password for the certificate that will be generated automatically. Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Enter in a password for the default BlackBerry Administration Service admin account, this will be used to log into the web administration console. Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Enter in the Fully Qualified Domain Name (FQDN) of the server. Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click on the Start Services button and ensure that all services start successfully:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click Next:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Click Finish. The BES Express software is now installed and running.

Launch the BlackBerry Administration Service from the start menu. NOTE Internet Explorer 6 or later is required:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Log in using the administrative password you specified earlier:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Select the option to Manage Users:

Installing BlackBerry Enterprise Server Express for Lotus Domino

Locate the user you wish to add to the BES, or just click Search to display a list of all users.

Select the user you wish to add:

Installing BlackBerry Enterprise Server Express for Lotus Domino

If you are activating devices wirelessly, you will require a SIM card with the BES tariff enabled on the account. It is not possible at the time of writing to perform a wireless enterprise activation with a BIS-only SIM. This does not apply to WiFi activations over the LAN.

Select the option to create the user with an activation password. This will enable you to manually specify a password, alternately you can have a password generated automatically which will be emailed to the user.

Installing BlackBerry Enterprise Server Express for Lotus Domino

If you chose to enter a password manually, enter in the desired password. Click Create User. The user account has now been added to the BES:

Installing BlackBerry Enterprise Server Express for Lotus Domino

The user can now activate their device. Once activated the device PIN will be listed in the administration console:

Installing BlackBerry Enterprise Server Express for Lotus Domino

For details on how the wireless activation process works, and how to troubleshoot activation issues, read this article - http://ukblog.im-mobility.com/how-does-bes-wireless-activation-process-work

It is also possible to activate devices via USB from PCs on the same local network as the BES server, using the BlackBerry Web Desktop feature. For more information on this, read this article - http://ukblog.im-mobility.com/activating-blackberries-remotely-blackberr...

To activate devices via WiFi, read this article - http://ukblog.im-mobility.com/activating-blackberries-wifi