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If you're not lucky enough to be running the BlackBerry Enterprise Service 10 device management platform, then your users may need to add their work email account on their BlackBerry 10 smartphone manually. Similarly if you want to add another type of email service, such as a Google Apps account, as an Exchange account, then the procedure is as follows.
For details on how to activate a BlackBerry 10 device with a BES 10 server, read this article.
Launch Settings from the home screen:
Select Accounts, and then Add Account:
Select Email, Contacts and Calendar:
Type in your email address and tap Next:
Enter in the password for the email account and tap Next:
If the setup wizard is not able to determine the server settings to use automatically, you will be prompted to enter them manually. Tap Continue:
Tap on Advanced:
Select Microsoft Exchange ActiveSync as the account type:
Enter the required information in all fields.
Enter a Description for the account, this can be anything meaningful to you to identify the email account.
Your IT department will be able to provide the required Exchange server information. The Domain will normally the the same as that on your desktop or laptop PC in the "log into" field.
The username will be the same as that used to log into your PC.
The server address is normally the same as that used for webmail, if you access your email via a web browser, in the form "mymail.companycom"
Complete all required fields and tap Next
If the setup wizard is not able to verify the identity of the SSL certificate on the server, you will be prompted to confirm. Tap Continue:
Select the mailbox items you wish to synchronise. Tap Done:
Again if prompted to verify the identity of the certificate, tap Continue:
Your account will now be listed. Tapping on the entry allows you to edit the settings further:
Here you can change which items are synchronised. In the Edit Folder Settings you can select which email folders are synced, all mailbox folders are available:
Once you are happy with the settings of the account, you can view the account itself in the BlackBerry Hub:
As with older BlackBerries, when composing a new email message, you can view your local contacts or search the global address list:
Within the context menu, there is another Settings menu:
Within Display and Actions you can alter how your emails are displayed:
Within Hub Management you can show or hide the email account from the hub altogether:
And finally within Email accounts you can edit information such as Out of Office status and message and default message signature:
For details on the Exchange ActiveSync policies support by BlackBerry 10, view this article.